Subject: Ticket Assigned - click and collect
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 14:24:42 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hii                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hii Bot:  Hi Hii ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9670495460 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582073899            06:16 PM, 16th Jun                   Fatma                   Hi, Good After
 noon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:17 PM, 16th Jun                     hii                    Hi fatima           06:17 PM, 16th Jun                     hii                    Fatima i have just placed an order           06:17 PM, 16th Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 9670495460           06:18 PM, 16th Jun                     hii                    Earlier  it was showing ok and the amount was also deducted  from my paypal account           06:18 PM, 16th Jun                     hii                             06:18 PM, 16th Jun                     hii                    You can see the screenshot           06:19 PM, 16th Jun                     hii                    But just now i have  recieved an email Saying  that the order was not processed and the amount is not deducted.           06:19 PM, 16th Jun                     hii      
               But when i checked  my account i didn't  recieved my amount  back           06:20 PM, 16th Jun                     hii                    Could  you please  check if my order is cancelled or not?           06:20 PM, 16th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           06:21 PM, 16th Jun                     hii                             06:21 PM, 16th Jun                     hii                    This is the email that i have received           06:22 PM, 16th Jun                     hii                    Yeah sure           06:22 PM, 16th Jun                   Fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9670495460) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and 
 a new order was placed successfully which is: (9670499388).           06:22 PM, 16th Jun                   Fatma                   The payment has been captured only once from your account which is for the new successfully placed order.           06:22 PM, 16th Jun                   Fatma                   Is there anything else i can help you with?           06:22 PM, 16th Jun                     hii                    Ok thank you           06:23 PM, 16th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:24 PM, 16th Jun                     hii                    Can you please  tell me when i can come  to collect my order?           06:24 PM, 16th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2723836