Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 13:11:17 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Kadejah Abdullah Saeedi/Infaz,</div>
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<div class="MsoNormal">Please look into the below order number and contact the customer to pick up the order immediately.</div>
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<div class="MsoNormal">Please let me know what is the status of this order.</div>
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<div class="MsoNormal"><b><span style="font-size:14.0pt">Order: 6311433763</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:14.0pt">Store code: Splash30116</span></b></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sathya</div>
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<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, June 16, 2021 3:59 PM<br>
<b>To:</b> Iqbal Shaikh &lt;[email-masked]&gt;; Sathya Raju &lt;[email-masked]&gt;<br>
<b>Cc:</b> Splash &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2683658] - escalation</div>
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<div class="MsoNormal">Hi <a id="OWAAMD19635B8CC3E4ED28F9EB620706F1276" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Iqbal Shaikh</span></a>
<a id="OWAAM9ACDE911F22A4B05BBFD8FE9D72BE233" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sathya Raju</span></a>
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<div class="MsoNormal">PFB</div>
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<div class="MsoNormal">Issue related to Splash.</div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 16, 2021 3:47 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2683658] - escalation</div>
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<a id="OWAAM78AB98EFBF3745EFBD7C0FCAA1087642" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>
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<div class="MsoNormal">Please advise as status still not updated as Ready for Pickup.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 16, 2021 4:35 PM<br>
<b>To:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2683658] - escalation</div>
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<div class="MsoNormal">Hi <a id="OWAAM7627B1FEC1244B2588B893A972B2D9A3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Splash</span></a>
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<div class="MsoNormal">PFB.</div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 14, 2021 5:42 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2683658] - escalation</div>
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<a id="OWAAM09771FC98A934CF4B87CC9CE8E523AE7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Qazi Mohammed</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nusaybah Alzuman</span></a>,</div>
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<div class="MsoNormal">Reminder.</div>
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<div class="MsoNormal">Order: 6311433763</div>
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<div class="MsoNormal">Store code: Splash30116</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T: +971 4 5172125</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 8, 2021 8:55 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2683658] - escalation</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Any update.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Fatma Maher.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 7 Jun at 7:32 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Order confirmation<br>
Order: 6311433763<br>
Tracking: 631143376323999991<br>
Store code: Splash30116<br>
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Issue description: The customer placed the order on May 25, 2021, and till now he has not been informed to collect the order.<br>
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Assistance required: Please confirm with us if the order is available at the store or not, so we will be able to update him.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Regards,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Fatma Maher</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2683658:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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