Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 09:42:22 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">Good afternoon</div>
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<div dir="auto">Courier person collected the items  just now but he said i have request to collect 3 times while i have 5 items from these to order number.</div>
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<div dir="auto">Order number : <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>7466303402 ( 4 items )</span>
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<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Order number : </span><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>7467152669 ( 1 item  - earrings )</span>
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<div dir="auto">He collected all the 5 items.</div>
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<div dir="auto">Kindly look into this matter and arrange the reufund asap.</div>
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<div dir="auto">Thank you </div>
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<div dir="auto">Saeeda</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 15 Jun 2021 at 3:35 PM Saeeda Abdullah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hello </div>
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<div dir="auto">Any update when the courier company will come to collect the return items. </div>
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<div dir="auto">It says 2 - 5 working days and its takes so long and once they collect it will take another 15 days for the refund.</div>
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<div dir="auto">Waiting for the courier company and urgent refund plz </div>
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<div dir="ltr" class="gmail_attr">On Tue, 15 Jun 2021 at 2:23 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Saeeda,<br><br>Thank you for getting in touch with us.<br><br>We apologize for the inconvenience caused.<br><br>With the reference to the order ID: 7466303402 , and the order number : 7467152669, we would like to inform you that  we have forwarded your issue to the concern team. We will get back to you once we receive any update<br><br>Feel free to get in touch with us for further assistance.<br><br> Your friends,<br> The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2709463