Subject: New Reply Received - escalation
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Wed, 16 Jun 2021 06:52:06 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div class="WordSection1">
<div class="MsoNormal">My cust / 21124202017142</div>
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<div class="MsoNormal">Mr sals 119909</div>
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<div class="MsoNormal">My phone 50157585 </div>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#201F1E;border:none windowtext 1.0pt;padding:0in'>Best Regards</span><span style="color:#201F1E"></span>
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<b><img width="168" height="142" style="width:1.75in;height:1.4791in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDMxMDg2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hnyJ8DhoWW5VK-sJjDxOFZwlKNsBhsYGWBGlDR94Xp8"></b><span style="color:#201F1E"></span>
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<b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>Elsayed Ali Solieman</span></b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>,<b>CIA,CDRA</b></span><span style="color:#201F1E"></span>
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<b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>internal Audit Manager</span></b><span style="color:#201F1E"></span>
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<b><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>A’ayan Leasing &amp; Investment Co.</span></b><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>Operator</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>Direct Office</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:#632423;border:none windowtext 1.0pt;padding:0in'>Direct</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>: +965 1804488      Ext.: 567</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>: +965 24730567-22240928</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>: +965 22240927</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>:+965 </span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style='font-size:7.0pt;font-family:"Arial",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'><span dir="RTL"></span><span dir="RTL"></span>50157585</span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>:</span><span style="color:#201F1E"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:blue;border:none windowtext 1.0pt;padding:0in'>[email-masked]</span></a></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>: </span><span style="color:#201F1E"><a href="http://www.aayan.com/" target="_blank" rel="noreferrer"><span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>www.aayan.com</span></a></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>: 19 Floor, Ahmad Tower, Gulf St., Sharq                        </span><span style="color:#201F1E"></span>
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<span style='font-size:7.0pt;font-family:"Verdana",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in'>   P.O. Box 1426 Safat, 13015 Kuwait</span><span style="color:#201F1E"></span>
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<a rel="noreferrer"><b><u><span lang="AR-SA" style='font-size:9.0pt;font-family:"Dubai",sans-serif;color:#984806;border:none windowtext 1.0pt;padding:0in'>إخْطَار بِالسّرِيّة:</span></u></b></a><span style="mso-bookmark:x__Hlk505247027"></span><span lang="AR-SA" style='font-size:9.0pt;font-family:"Dubai",sans-serif;color:#984806;border:none windowtext 1.0pt;padding:0in'> هَذِهِ
 الرِّسَالَة خَاصَّة فَقَط بِالْمُرْسَل إلَيْهِ الْمَذْكُورِ بِهَا، وتحتوي عَلَى مَعْلُومَاتٌ قَدْ تَكُون سَرِيَّةً أَوْ خَاصَّةً أَوْ بِهَا مُسْتَنَدَات تَتَعَلَّق بِقَضَايَا قَانُونِيَّةٌ تَتَّسِم بِالسّرِيّة حَسَب قَوَانِين دَوْلَة الكويت، إذَا كُنْت قَد
 تَلَقَّيْت هَذِهِ الرِّسَالَةِ عَنْ طَرِيقِ الْخَطَأ وَلَسْت أَنْت الشَّخْصِ الَّذِي وَجَّهْت لَه، وَإِذَا لَمْ تَكُن الْمُوَظَّف أَو الْمَسْئُولِ عَنْ تَسْلِيم هَذِهِ الرِّسَالَة إِلَى الشَّخْصِ الْمَذْكُورِ بِهَا، يُرْجَى الْعِلْمِ بِأَنَّ أَي إفْشَاء أَوْ
 إفْصَاحٌ أَوْ كَشْفٍ أَو وَاسْتِخْدَام أَوْ نَشَر أَوْ تَوْزِيع أَوْ نُسِخ لِهَذِه الرِّسَالَةِ أَوْ مُحْتَوَياتِها مَمْنُوعٌ مَنْعاً بَاتًّا، وَيُرْجَى حَذْف الرِّسَالَةِ عَلَى الْفَوْر وإخطارنا إنْ كُنْت قَد تَلَقَّيْت هَذِهِ الرِّسَالَةِ عَنْ طَرِيقِ الْخَطَأ. </span><span dir="LTR" style="color:#201F1E"></span>
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<b><u><span style='font-size:9.0pt;font-family:"Dubai",sans-serif;color:#984806;border:none windowtext 1.0pt;padding:0in'>Confidentiality Notice:</span></u></b><span style='font-size:9.0pt;font-family:"Dubai",sans-serif;color:#984806;border:none windowtext 1.0pt;padding:0in'> This
 E-mail message is intended only for the named recipients.  It contains information that may be confidential, privileged, attorney work product, or otherwise exempt from disclosure under applicable law. If you have received this message in error, are not a
 named recipient, or are not the employee or agent responsible for delivering this message to a named recipient, be advised that any review, disclosure, use, dissemination, distribution, or reproduction of this message or its contents is strictly prohibited. 
 Please notify us immediately that you have received this message in error, and delete the message.</span><span style="color:#201F1E"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Home Centre UAE &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 15, 2021 1:20 PM<br>
<b>To:</b> Elsayed Solieman &lt;[email-masked]&gt;<br>
<b>Subject:</b> escalation</div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 2708133</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for
 us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2708133<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Fatma Maher :
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>مرحبا السيد,<br>
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شكراً لك على تواصلك معنا.<br>
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تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.<br>
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يرجى ​مشاركة اسم المنتج معنا ليتم التحقق من الأمر ومساعدتكم على اكمل وجه.<br>
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لا تتردد بالاتصال بنا للحصول على مزيد من المساعدة.<br>
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أصدقائك،<br>
فريق الدعم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2708133:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2708133