Subject: Ticket Assigned - Need escalation late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jun 2021 05:39:42 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation late delivery hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8266155560 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96555287045            11:21 AM, 14th Jun                   Mazin                  
  Hi, Thank you for contacting us. How may I help you?           11:21 AM, 14th Jun                     hi                    i want to know my order status and return refund           11:22 AM, 14th Jun                     hi                    first give my order status           11:22 AM, 14th Jun                     hi                    its almost 15 days finished           11:22 AM, 14th Jun                   Mazin                   This is the order number 8266155560 ?           11:22 AM, 14th Jun                     hi                    yes           11:22 AM, 14th Jun                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:22 AM, 14th Jun                     hi                    ok           11:23 AM, 14th Jun                     hi                    when ever im checking they are saying in process but no result           11:23 AM, 14th Jun                     hi                    the
 y cancelled one item           11:23 AM, 14th Jun                   Mazin                   Is this your correct number 96555287045 ?           11:24 AM, 14th Jun                     hi                    yes           11:24 AM, 14th Jun                   Mazin                   please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to deliver your order asap           11:25 AM, 14th Jun                     hi                    when i can expect           11:25 AM, 14th Jun                     hi                    ?           11:25 AM, 14th Jun                   Mazin                   The (Juniors Printed T-shirt with Long Sleeves and Pyjama Set) in your order ID 8266155560went out of stock, so we've partially shipped your order and the amount will be refunded back to your debit or Credit Card in 7-14 working days.           11:25 AM, 14th Jun                   Mazin                   Will update you within 1-2 business da
 ys           11:26 AM, 14th Jun                     hi                    ok           11:26 AM, 14th Jun                   Mazin                   Is there anything else i can help you with ?           11:26 AM, 14th Jun                     hi                    my previous order number 8264298540           11:26 AM, 14th Jun                     hi                    i returned two items           11:27 AM, 14th Jun                     hi                    when i can expect my refund?           11:27 AM, 14th Jun                     hi                    sir           11:28 AM, 14th Jun                   Mazin                   Please allow me a moment to check this for you.           11:28 AM, 14th Jun                     hi                    sorry           11:29 AM, 14th Jun                   Mazin                   We would like to inform you that we have processed the refund on (6/9/21  ) and the amount you paid online will be refunded back to your original payment method wi
 thin 7- 14 working days.           11:29 AM, 14th Jun                   Mazin                   Is there anything else i can help you with ?           11:29 AM, 14th Jun                     hi                    ok thank you           11:29 AM, 14th Jun                     hi                    thanks for the information           11:30 AM, 14th Jun                   Mazin                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:30 AM, 14th Jun                     hi                    u too           11:31 AM, 14th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2712198