Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Jun 2021 11:34:19 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation abdul khadeer abdul rasool                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul khadeer abdul rasool Bot:  Hi Abdul Khadeer Abdul Rasool ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:26 PM, 13th Jun                   Fatma                   Hi Abdul Khadeer, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:27 PM, 13th Jun                     abdul khadeer abdul rasool                    Hi mam           03:27 PM, 13th Jun                     abdul khadeer abdul rasool                    Good afternoon           03:27 PM, 13th Jun                     abdul khadeer abdul rasool                    Mam actually i had sent for return request to max this is my product id8267699281 yet not there is no information its almost 5days           03:28 PM, 13th Jun                     abdul khadeer abdul rasool                    Because i have to shop other products and they r just going outoff stock           03:28 PM, 13th Jun                     abdul khadeer abdul rasool                    Please update me the correct information when will it get pickup and this process is takeing very long time           03:30 PM, 13th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           03:30 PM, 13th Jun                   Fatma                   Is there anything else i can help you with?           03:30 PM, 13th Jun                     abdul khadeer abdul rasool                    I had update an email from that to this [email-masked]           03:31 PM, 13th Jun                     abdul khadeer abdul rasool                    So please if u dont mind update this as well as i am getting all email by my this id it self even max as well           03:32 PM, 13th Jun                     abdul khadeer abdul rasool                    No mam thank you but solve the issue as much sooner as possible thank you again           03:33 PM, 13th Jun                   Fatma                   We will do our best to solve this issue ASAP.           03:34 PM, 13th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:34 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2708515