Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 17:31:09 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="ltr">i don't want change the item due to the size issue  listen to me careful it is about wrong color ,i have ordered white color but you driver has brought gray color but same size  <div><br></div>
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<div dir="ltr" class="gmail_attr">Le sam. 12 juin 2021 à 20:20, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; a écrit :<br>
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<div dir="ltr">Hi Hussein,</div>
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<div>Thank you for shopping with us.</div>
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<div>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<br>- You can let us know the name of the items and the order number, we will arrange for a return.<br><br>· You can also book the return online. You can log into your account and go to Order History. Click on <br>"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>· You can now drop off your return to any (centrepointstores) store across Qatar.<br> <br>Here’s what you need to do.<br> <br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepointstores) store in Qatar.<br><br>· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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<div rel="quoted-text"><div><blockquote><span><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr"></div></div></div></div></blockquote></div></span></blockquote></div></div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2703307