Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 14:12:58 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation moustafa sami                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moustafa sami Bot:  Hi Moustafa Sami ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6316921118 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0593600336            06:09 PM, 12th Jun                   Fatma      
              Hi Moustafa , Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:09 PM, 12th Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 6316921118           06:10 PM, 12th Jun                     moustafa sami                    Hi Fatma '           06:10 PM, 12th Jun                     moustafa sami                    Good day           06:10 PM, 12th Jun                     moustafa sami                    Yes '           06:10 PM, 12th Jun                     moustafa sami                    Unfortunately i wrote my mobile wrongly           06:10 PM, 12th Jun                     moustafa sami                    So till now iam not able to receive my shipment           06:10 PM, 12th Jun                   Fatma                   It's okay.           06:10 PM, 12th Jun                     moustafa sami                    Please update to 0593600336     
       06:10 PM, 12th Jun                   Fatma                   Thank you for sharing contact number with me.           06:11 PM, 12th Jun                   Fatma                   We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           06:11 PM, 12th Jun                   Fatma                   Is there anything else i can help you with?           06:11 PM, 12th Jun                     moustafa sami                    No thanks           06:11 PM, 12th Jun                     moustafa sami                    Have a nice day ?           06:11 PM, 12th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:12 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/270488
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