Subject: Ticket Assigned - delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 12 Jun 2021 11:27:56 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9669250731 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507590577            03:20 PM, 12th Jun                   Fatma                   Hi, Good Afterno
 on, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:20 PM, 12th Jun                     hello                    I want to cancel my order           03:21 PM, 12th Jun                   Fatma                   9669250731 Is this your order number ?           03:21 PM, 12th Jun                     hello                    My order number is 9669250731           03:21 PM, 12th Jun                   Fatma                   Thank you for the confirmation.           03:23 PM, 12th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           03:23 PM, 12th Jun                     hello                    Okay, please do it fast           03:24 PM, 12th Jun                   Fatma                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order has been confirmed by our warehouse team. However, we would request y
 ou to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:26 PM, 12th Jun                   Fatma                   Is there anything else i can help you with?           03:26 PM, 12th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:27 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2704045