Subject: Ticket Assigned - escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 10 Jun 2021 11:07:37 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation kyle                    Bot:  Hi again! Bot:  Please enter your name Customer:  kyle Bot:  Hi Kyle ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6314879435 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:00 PM, 10th Jun                   Fatma                   Hi Kyle, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:01 PM, 10th Jun                     k
 yle                    Hi good afternoon           03:01 PM, 10th Jun                     kyle                    Its been 2 weeks since i ordered my items but until now i didnt received it. Please if im going to received it today better to cancel it           03:02 PM, 10th Jun                     kyle                    Sorry if NOT deliver today better to cancel my order           03:03 PM, 10th Jun                     kyle                    My number is 0561473677 they always take my number but nobody called me           03:03 PM, 10th Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 6314879435           03:05 PM, 10th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked] 
           03:06 PM, 10th Jun                   Fatma                   Is there anything else i can help you with?           03:06 PM, 10th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:07 PM, 10th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2696742