Subject: Ticket Assigned - shukran
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 09 Jun 2021 10:56:04 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  shukran hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566005644            02:41 PM, 09th Jun                   Fatma                   Hi, Good Afternoon, Tha
 nk you for contacting us. My name is Fatma,i will be happy to help you.           02:41 PM, 09th Jun                     hi                    Hi Ms. Fatima           02:42 PM, 09th Jun                     hi                    I have an issue for Shukran No. Which is linked with MAX App           02:42 PM, 09th Jun                     hi                    Wrong No. Is 1800 0003 5744 8860           02:43 PM, 09th Jun                     hi                    My Shukran card No. Is 1800 0002 8814 0477           02:44 PM, 09th Jun                   Fatma                   Can i delink the wrong card so you will be able to lick the correct one ?           02:46 PM, 09th Jun                     hi                    Yes please           02:47 PM, 09th Jun                   Fatma                   The card has been delinked successfully.           02:50 PM, 09th Jun                   Fatma                   To link your Shukran card, please follow the below steps:   1- Log in your accou
 nt. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage   After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           02:50 PM, 09th Jun                   Fatma                   Is there anything else i can help you with?           02:50 PM, 09th Jun                     hi                    Thanks a lot           02:52 PM, 09th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:55 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2691981