Subject: Ticket Assigned - return
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 09 Jun 2021 10:21:47 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return reem syed                    Bot:  Hi again! Bot:  Please enter your name Customer:  reem syed Bot:  Hi Reem Syed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097333119597            02:09 PM, 09th Jun                   Fatma                   Hi Reem , Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:09 PM, 09th Jun                     reem syed                    Thanks fatima can i explain my issue           02:10 PM, 09th Jun                   Fatma                   Yes, sure.           02:10 PM, 09th Jun                     reem syed                    I want to exchange my order i recieve one order so i want to exchange           02:11 PM, 09th Jun                   Fatma                   Could you please share your order number so that I can assist you further?           02:11 PM, 09th Jun                     reem syed                    Yes sure           02:11 PM, 09th Jun                     reem syed                    7468127124           02:12 PM, 09th Jun                     reem syed                    We want only 1 floral green top shirt with other long shirt i already select in basket           02:13 PM, 09th Jun                     reem syed                    We think the amount of that shirt comansate with this return ablr shirt           02:13 PM, 09th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           02:14 PM, 09th Jun                     reem syed                    Ok           02:15 PM, 09th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.           02:15 PM, 09th Jun                     reem syed                    Sure Allah bless you           02:15 PM, 09th Jun                   Fatma                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across Bahrain.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in Bahrain.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:15 PM, 09th Jun                     reem syed                             02:16 PM, 09th Jun                     reem syed                             02:16 PM, 09th Jun                     reem syed                    Green want to return and blue want to take           02:16 PM, 09th Jun                   Fatma                   In the meantime, an exchange is not available at www.maxfashion.com.           02:17 PM, 09th Jun                   Fatma                   You can return the item and get your refund.           02:17 PM, 09th Jun                   Fatma                   Here is how can you return the item.           02:18 PM, 09th Jun                     reem syed                    So what to do sis i alreday from account make it return so for this blue we will purchase           02:19 PM, 09th Jun                   Fatma                   - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across Bahrain. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in Bahrain. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:19 PM, 09th Jun                     reem syed                    Ok thanks i will see           02:19 PM, 09th Jun                     reem syed                    Allah bless you and be happy           02:19 PM, 09th Jun                   Fatma                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+97333119597). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           02:20 PM, 09th Jun                   Fatma                   Is there anything else i can help you with?           02:20 PM, 09th Jun                     reem syed                    Thanks           02:21 PM, 09th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2691800