Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Jun 2021 10:21:22 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund suhail cv                    Bot:  Hi again! Bot:  Please enter your name Customer:  suhail cv Bot:  Hi Suhail Cv ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 b
 usiness days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563848407            02:13 PM, 09th Jun                   Fatma                   Hi Suhail , Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:14 PM, 09th Jun                     suhail cv                    We received your return request for order 9667857166 Textured Lace-Up Sports Shoes ... . Our delivery partner will pick up your return in 2-5 days.          
  02:15 PM, 09th Jun                     suhail cv                    Ur agent already collected my shoes           02:15 PM, 09th Jun                   Fatma                   Thank you for sharing the order number with me           02:16 PM, 09th Jun                     suhail cv                    Now I can change same item less one size           02:16 PM, 09th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           02:16 PM, 09th Jun                   Fatma                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           02:18 PM, 09th Jun                   Fatma                   Once the refund is processed the amount you paid online will be refunded back to your my credit wallet.           02:18 PM, 09th Jun                   
 Fatma                   Is there anything else i can help you with?           02:18 PM, 09th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 PM, 09th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2691797