Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Jun 2021 12:40:51 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hi                    Customer:  What Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6315390449 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:16 PM, 08th Jun                   Fatma                   Hi, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:17 PM, 08th Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 6315390449           04:17 PM, 08th Jun                     hi                    Yes           04:17 PM, 08th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:19 PM, 08th Jun                     hi                    ?           04:20 PM, 08th Jun                   Fatma                   Are you sure that this is you correct order number : 6315390449?           04:23 PM, 08th Jun                   Fatma                   As i have checked but i can not find this order.           04:23 PM, 08th Jun                     hi                             04:25 PM, 08th Jun                     hi                    ؟           04:26 PM, 08th Jun                     hi                    ?           04:31 PM, 08th Jun                   Fatma                   Thank you for sharing the order number 6315390994 with me           04:33 PM, 08th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:33 PM, 08th Jun                   Fatma                   We see that you have placed your order on Jun 5, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           04:37 PM, 08th Jun                   Fatma                   Is there anything else i can help you with?           04:37 PM, 08th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:40 PM, 08th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2687868