Subject: Ticket Assigned - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 08 Jun 2021 11:28:12 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:11 PM, 08th Jun                     hello                    Ok           03:12 PM, 08th Jun                     hello                    I have a return request from over than 10 days and everyday i contact you and nobody comes to collect           03:13 PM, 08th Jun                     hello                             03:15 PM, 08th Jun                     hello                    Anyone here           03:16 PM, 08th Jun                     hello                    ؟؟           03:16 PM, 08th Jun                   Fatma                   Hi, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:21 PM, 08th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           03:25 PM, 08th Jun                   Fatma                   Is there anything else i can help you with?           03:26 PM, 08th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:27 PM, 08th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2687488