Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Jun 2021 09:13:05 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Qz5cGC8wpULsaf7_3k7ijA~~/AALN9wA~/RgRioGgcPVcDc3BjQgpgvZw0v2Af6uAMUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that we will arrange the delivery of the order SOR008999275 to be done at the earliest.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>8/6/2021 12:24 PM GMT+04:00<br>
<strong>To: </strong>EMP393 Lubna Shehadeh ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2640186] escalation<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div>There is a new comment in the ticket submitted by Shaa As to HelpCPAE</div>
<br>
Comment added by : Aurangzeb Younas<br>
<br>
Comment Content:
<div dir="ltr">
<div class="gmail_default" style="font-family:'trebuchet ms' , sans-serif">Adding JED</div>

<div class="gmail_default" style="font-family:'trebuchet ms' , sans-serif">
<a class="gmail_plusreply" href="mailto:[email-masked]" id="plusReplyChip-0" rel="noreferrer">@Zohaib Shabir</a> <a class="gmail_plusreply" href="mailto:[email-masked]" id="plusReplyChip-1" rel="noreferrer">@Lastmile Jeddah</a> </div>

<div>
<div class="gmail_signature" dir="ltr">
<div dir="ltr">
<div>
<div dir="ltr"> 
<div><font color="#0000ff">Regards</font></div>

<div> </div>

<div>
<font color="#061fdd"><b>Bin YOunas</b></font><br>
Operations<br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><br>
<strong>M:</strong> +966 59 692 1272<br>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank">shipa.com/delivery</a>
</div>
</div>
</div>
</div>
</div>
</div>
</div>

<div class="gmail_quote">
<div class="gmail_attr" dir="ltr"> </div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div>On Mon, Jun 7, 2021 at 7:14 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>

<blockquote class="gmail_quote">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div>There is a new comment in the ticket submitted by Shaa As to HelpCPAE</div>
<br>
Comment added by : Akshay Berry<br>
<br>
Comment Content:
<div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif"><a href="mailto:[email-masked]" id="gmail-m_-6117809270688366210OWAAM4E7AAE6F42384232BF7F3CF7DB4F55D4" rel="noreferrer" target="_blank"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Numan Ali</span></a> <a href="mailto:[email-masked]" id="gmail-m_-6117809270688366210OWAAMAAF89334D2204C4FAAA70CFE250C13AD" rel="noreferrer" target="_blank"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Amr Essam</span></a> <a href="mailto:[email-masked]" id="gmail-m_-6117809270688366210OWAAM9C760291C3204332891907FCFD7607D8" rel="noreferrer" target="_blank"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>,</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Any update for the delivery?</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Order ID:  6311590347</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Tracking ID:  SD002113139</span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Regards,</span></div>

<div> </div>

<div> </div>

<div>
<div class="MsoNormal"><b><span style="font-family:'calibri' , sans-serif">Akshay Berry</span></b></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri' , sans-serif">Email: <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></span></div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri' , sans-serif">T: +971 4 5172125</span></div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div>
<div>
<div class="MsoNormal"> </div>
</div>
</div>
</div>

<div>
<blockquote>
<div>From:<span style="font-size:11pt;font-family:'calibri' , sans-serif"> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, June 5, 2021 11:03 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2640186] - escalation</span>
</div>

<div> </div>

<div> </div>

<div class="MsoNormal"> </div>

<div> </div>

<div> </div>

<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

<div> </div>

<div> </div>

<div>
<div>
<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif;border:1pt solid;padding:0in"><img alt="Image removed by sender." height="1" id="gmail-m_-6117809270688366210Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzQ4NjA5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.25GkvR9FckjfPaSmxbhCGVVb5jXaifc5E3XESUR_PRY" style="width:0.0083in;height:0.0083in" width="1"></span></div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All, <br>
<br>
Well noted and received. We will do our best to have this order delivered at the earliest convenience.<br>
<br>
Best regards,<br>
  </span></div>

<div> </div>

<div> </div>

<div>
<br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif">Lubna Shehadeh<br>
Customer Care</span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce3b40c5e35324878382608d927f0067f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637584734118506476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=XRSbjK1F9jKWDcTe8Og6BSa3ajCcJy4tpiIrtd0jSXg%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:1pt solid;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="gmail-m_-6117809270688366210Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzQ4NjA5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.25GkvR9FckjfPaSmxbhCGVVb5jXaifc5E3XESUR_PRY" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong> 800 SHIPA<br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce3b40c5e35324878382608d927f0067f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637584734118506476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=XRSbjK1F9jKWDcTe8Og6BSa3ajCcJy4tpiIrtd0jSXg%3D&amp;reserved=0" rel="noreferrer" target="_blank">www.shipa.com</a> </span>
</div>

<div> </div>

<div> </div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">  </span></div>

<div> </div>

<div> </div>

<div align="center" class="MsoNormal" style="text-align:center">
<hr align="center">
</div>

<div class="MsoNormal">
<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>5/6/2021 9:25 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2640186] - escalation<br>
  </span>
</div>

<div> </div>

<div> </div>

<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement: Late Delivery<br>
<br>
Order Date :  May 26, 2021<br>
Order ID:  6311590347<br>
Tracking ID:  SD002113139<br>
<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 5/26/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,</span></div>

<div> </div>

<div> </div>
</div>
</div>

<div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">في الأحد, 30 مايو في 11:55 AM , Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; كتب: </span></div>

<div> </div>

<div> </div>

<div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span><br>
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'">Problem Statement: Late Delivery</span>
</div>

<div> </div>

<div> </div>
</div>

<div>
<div class="MsoNormal">
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'">Order Date :  May 26, 2021<br>
Order ID:  6311590347<br>
Tracking ID:  SD002113139</span>
</div>

<div> </div>

<div> </div>
</div>

<div>
<div class="MsoNormal">
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'">Assistance Required: Need Urgent Delivery</span>
</div>

<div> </div>

<div> </div>
</div>

<div>
<div class="MsoNormal">
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'">Issue Description: The order was shipped from our side on 5/26/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,</span>
</div>

<div> </div>

<div> </div>
</div>

<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Fatma Maher.</span></div>

<div> </div>

<div> </div>
</div>
</div>
</div>
</blockquote>
</div>
</div>

<div class="MsoNormal">
<br>
<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">2640186:1125156</span>
</div>

<div> </div>

<div> </div>
</div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:1pt solid;padding:0in"><img alt="Image removed by sender." height="1" id="gmail-m_-6117809270688366210Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzQ4NjA5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.25GkvR9FckjfPaSmxbhCGVVb5jXaifc5E3XESUR_PRY" style="width:0.0083in;height:0.0083in" width="1"></span></div>

<div> </div>

<div> </div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer" target="_blank">www.landmarkgroup.com</a>
</blockquote>
</div>
</div>
</blockquote>
</blockquote>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/zDZXPcfUPJVbAvBPvH1pUQ~~/AALN9wA~/RgRioGgcPlcDc3BjQgpgvZw0v2Af6uAMUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2640186