Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Jun 2021 09:05:40 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div class="ydpd71acb7fyahoo-style-wrap" style="font-family: Helvetica Neue, Helvetica, Arial, sans-serif; font-size: 13px">
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<div dir="ltr">Dear Support Team.</div>
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<div dir="ltr">I think this is not the positive feedback because i have listen the same update from last 20 days and issue was still not resolve. So, please do one favor , just Cancel this order and return back my amount within this week other wise i will go to court and register an appeal in court against your such kind of delayed. Hope you get the exact answer from my side. from today Splash have 3 days and cancel this order and return back my money.</div>
        
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<div>On Tuesday, 8 June 2021, 12:00:59 pm GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
                
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<div style="margin:0in 0in 0.0001pt" dir="ltr">Hi Salman ,<br><br>Thank you for getting in touch with us.<br><br>We apologize for the inconvenience caused to you.</div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">We’re
really sorry if we’ve taken longer than usual to get back to you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)"> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">Our
team is working on your issue, and will get back to you as soon as possible.</span></div>
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<span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)" dir="ltr">​</span><br>
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<div style="margin:0in 0in 0.0001pt"><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)"> Feel free to reach out to us if you need any further assistance.<br><br></span></div>
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<div><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">Your friends,</span></div>
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<span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">The </span><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)">S</span><span style="font-size:10.5pt;font-family:Segoe UI, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;color:rgb(51, 51, 51)" dir="ltr">upport Team</span>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2621866