Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Jun 2021 08:24:34 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:trebuchet ms,sans-serif">Adding JED</div>
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<a class="gmail_plusreply" id="plusReplyChip-0" href="mailto:[email-masked]" rel="noreferrer">@Zohaib Shabir</a> <a class="gmail_plusreply" id="plusReplyChip-1" href="mailto:[email-masked]" rel="noreferrer">@Lastmile Jeddah</a> <br>
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<br><div><font color="#0000ff">Regards</font></div>
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<font color="#061fdd"><b>Bin YOunas</b></font><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Operations</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='color:rgb(17,85,204);font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966 59 692 1272</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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<div>On Mon, Jun 7, 2021 at 7:14 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>There is a new comment in the ticket submitted by Shaa As to HelpCPAE</div>
<br> Comment added by : Akshay Berry<br><br>Comment Content: <br><div>
<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif"><a id="gmail-m_-6117809270688366210OWAAM4E7AAE6F42384232BF7F3CF7DB4F55D4" href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="font-family:Calibri,sans-serif;text-decoration:none">@Numan Ali</span></a>
<a id="gmail-m_-6117809270688366210OWAAMAAF89334D2204C4FAAA70CFE250C13AD" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Amr Essam</span></a>
<a id="gmail-m_-6117809270688366210OWAAM9C760291C3204332891907FCFD7607D8" href="mailto:[email-masked]" rel="noreferrer" target="_blank">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Any update for the delivery?</span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Order ID:  6311590347</span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Tracking ID:  SD002113139</span></div>
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<div class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif">Regards,</span></div>
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<div class="MsoNormal"><b><span style="font-family:Calibri,sans-serif">Akshay Berry</span></b></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Calibri,sans-serif">Email:
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:windowtext">[email-masked]</span></a></span></div>
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<span style="font-size:10pt;font-family:Calibri,sans-serif">T: +971 4 5172125</span><span style="font-size:11pt;font-family:Calibri,sans-serif"></span>
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<div>From:<span style="font-size:11pt;font-family:Calibri,sans-serif"> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, June 5, 2021 11:03 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2640186] - escalation</span>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear All, <br>
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Well noted and received. We will do our best to have this order delivered at the earliest convenience.<br>
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Best regards,<br>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span>Lubna Shehadeh</span><br>
<span>Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce3b40c5e35324878382608d927f0067f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637584734118506476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=XRSbjK1F9jKWDcTe8Og6BSa3ajCcJy4tpiIrtd0jSXg%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_-6117809270688366210Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzQ4NjA5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.25GkvR9FckjfPaSmxbhCGVVb5jXaifc5E3XESUR_PRY" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span> 800 SHIPA</span><br>
<span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce3b40c5e35324878382608d927f0067f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637584734118506476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=XRSbjK1F9jKWDcTe8Og6BSa3ajCcJy4tpiIrtd0jSXg%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>5/6/2021 9:25 AM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#2640186] - escalation<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Delivery<br>
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Order Date :  May 26, 2021<br>
Order ID:  6311590347<br>
Tracking ID:  SD002113139<br>
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Assistance Required: Need Urgent Delivery<br>
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Issue Description: The order was shipped from our side on 5/26/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">في الأحد, 30 مايو في 11:55 AM
<span>, Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; كتب: </span>
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<span><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></span><span style="font-size:10.5pt;font-family:-apple-system"><br>
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<span>Problem Statement: Late Delivery</span></span>
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<span>Order Date :  May 26, 2021</span><br>
<span>Order ID:  6311590347</span><br>
<span>Tracking ID:  SD002113139</span></span></div>
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<span>Assistance Required: Need Urgent Delivery</span></span></div>
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<span>Issue Description: The order was shipped from our side on 5/26/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.</span><br>
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<span>Regards,</span></span></div>
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<span><span style="font-size:10.5pt;font-family:-apple-system">Fatma Maher.</span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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