Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 08 Jun 2021 05:31:25 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/s86NgjmB_ZM1yGTK2bdOMA~~/AALN9wA~/RgRioDQoPVcDc3BjQgpguKgAv2D96gsHUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Well noted. We will check with the customer and do the needful.<br>
<br>
Best regards,<br>
 
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<span class="labelnormal"><span class="labelname_sf">Haneen Habash </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>7/6/2021 10:35 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP393 Lubna Shehadeh ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2640186] escalation<br>
 
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<div>There is a new comment in the ticket submitted by Shaa As to HelpCPAE</div>
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Comment added by : Numan Ali<br>
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Comment Content:
<div dir="auto">Hello Akshay</div>

<div dir="auto">As per updates the order was rejected by the customer if he still wants the delivery please update us </div>

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<div>On Mon, 7 Jun 2021 at 9:14 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>

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<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif"><a href="mailto:[email-masked]" id="m_-1906302232495546378OWAAM4E7AAE6F42384232BF7F3CF7DB4F55D4" rel="noreferrer" target="_blank"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@Numan Ali</span></a> <a href="mailto:[email-masked]" id="m_-1906302232495546378OWAAMAAF89334D2204C4FAAA70CFE250C13AD" rel="noreferrer" target="_blank"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Amr Essam</span></a> <a href="mailto:[email-masked]" id="m_-1906302232495546378OWAAM9C760291C3204332891907FCFD7607D8" rel="noreferrer" target="_blank"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Aurangzeb Younas</span></a>,</span></div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Any update for the delivery?</span></div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Order ID:  6311590347</span></div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Tracking ID:  SD002113139</span></div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif"> </span></div>

<div class="MsoNormal"><span style="font-size:11pt;font-family:'calibri' , sans-serif">Regards,</span></div>

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<div class="MsoNormal"><b><span style="font-family:'calibri' , sans-serif">Akshay Berry</span></b></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri' , sans-serif">Email: <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a></span></div>

<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri' , sans-serif">T: +971 4 5172125</span></div>
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<b><span style="font-size:11pt;font-family:'calibri' , sans-serif">From:</span></b><span style="font-size:11pt;font-family:'calibri' , sans-serif"> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, June 5, 2021 11:03 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2640186] - escalation</span>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All, <br>
<br>
Well noted and received. We will do our best to have this order delivered at the earliest convenience.<br>
<br>
Best regards,<br>
  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="m_-1906302232495546378labelnamesf">Lubna Shehadeh</span><br>
<span class="m_-1906302232495546378labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce3b40c5e35324878382608d927f0067f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637584734118506476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=XRSbjK1F9jKWDcTe8Og6BSa3ajCcJy4tpiIrtd0jSXg%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNzUzMzA0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ll5AwBZAhLCHX0qPU684MMI-_8exlqz0SmYu9742H8c" style="width:100px;max-width:100%"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="m_-1906302232495546378labelnormal"> 800 SHIPA</span><br>
<span class="m_-1906302232495546378labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce3b40c5e35324878382608d927f0067f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637584734118506476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=XRSbjK1F9jKWDcTe8Og6BSa3ajCcJy4tpiIrtd0jSXg%3D&amp;reserved=0" rel="noreferrer" target="_blank"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>5/6/2021 9:25 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2640186] - escalation<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
<br>
Problem Statement: Late Delivery<br>
<br>
Order Date :  May 26, 2021<br>
Order ID:  6311590347<br>
Tracking ID:  SD002113139<br>
<br>
Assistance Required: Need Urgent Delivery<br>
<br>
Issue Description: The order was shipped from our side on 5/26/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
<br>
Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">في الأحد, 30 مايو في 11:55 AM <span class="m_-1906302232495546378separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; كتب: </span> </span></div>

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<span class="m_-1906302232495546378separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
<br>
<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="m_-1906302232495546378separator">Problem Statement: Late Delivery</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="m_-1906302232495546378separator">Order Date :  May 26, 2021</span><br>
<span class="m_-1906302232495546378separator">Order ID:  6311590347</span><br>
<span class="m_-1906302232495546378separator">Tracking ID:  SD002113139</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="m_-1906302232495546378separator">Assistance Required: Need Urgent Delivery</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="m_-1906302232495546378separator">Issue Description: The order was shipped from our side on 5/26/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.</span><br>
<br>
<span class="m_-1906302232495546378separator">Regards,</span></span>
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<div class="MsoNormal"><span class="m_-1906302232495546378separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Fatma Maher.</span></span></div>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">2640186:1125156</span>
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<div dir="ltr">Numan Ali<br>
Operations<br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" style="font-family:'times';font-size:medium" target="_blank"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><br>
<strong>M:</strong> +966594621571<br>
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank">shipa.com/delivery</a>
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