Subject: Ticket Assigned - return
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 07 Jun 2021 13:56:03 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return mai                    Bot:  Hi again! Bot:  Please enter your name Customer:  mai Bot:  Hi Mai ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:28 PM, 07th Jun                     mai                    Hello           05:32 PM, 07th Jun                   Fatma                   Hi Mai, Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:43 PM, 07th Jun                   Fatma                   I can see that you are contacting us to return some items.           05:44 PM, 07th Jun                   Fatma                   9666276125 Is this your order number ?           05:44 PM, 07th Jun                     mai                    Hi .. order number 9666414685           05:45 PM, 07th Jun                   Fatma                   Thank you for sharing the order number with me           05:47 PM, 07th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           05:47 PM, 07th Jun                     mai                    Sure           05:47 PM, 07th Jun                   Fatma                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:49 PM, 07th Jun                   Fatma                   Is there anything else i can help you with?           05:49 PM, 07th Jun                     mai                    Yes please .. can you make the return for me?           05:51 PM, 07th Jun                     mai                    Order number 9666414685           05:52 PM, 07th Jun                   Fatma                   Yes, sure.  Kindly share the items name as in the order, so i will be able to select the correct items.           05:52 PM, 07th Jun                     mai                    Item: Floral Applique Detail Abaya with Long Sleeves           05:52 PM, 07th Jun                   Fatma                   Do you want to return only one item?           05:53 PM, 07th Jun                     mai                    Yes please           05:54 PM, 07th Jun                   Fatma                   The return request has been created and here is the return request tracking number : RP060721002599.           05:55 PM, 07th Jun                   Fatma                   please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection .           05:55 PM, 07th Jun                   Fatma                   Is there anything else i can help you with?           05:55 PM, 07th Jun                     mai                    Thank you so much .. I really appreciate your support           05:55 PM, 07th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:55 PM, 07th Jun                     mai                    Same to you           05:55 PM, 07th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2683654