Subject: Re: Refund approval. 6303205747
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 6 Jun 2021 11:06:50 -0700 (MST)

Hi Team, 

Any update, 

Reagrds, 
Fatma Maher. 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, June 2, 2021 10:12:11 PM 
Subject: Refund approval. 6303205747 

Hi Team, 

Problem Statement : Refund approval. 
Order Date :Apr 30, 2021 
Order ID: ​6303205747 
Tracking ID: ​630320574722999991 
Total value: ​SAR 165.39 
Concept: Centrepoint 

Issue Description :The Customer informed us that he has returned the items but he did not have return receipt, and the customer is waiting for his refund. 

Case history : The customer reached out to us on 20-5-2021. and we have checked in in oracle, but we did not receive the items. 

Customer's history : The customer is with us since 8/27/19 and this is his 25th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Fatma Maher.