Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 10:29:13 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery divya jothi                    Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Divya Jothi ,what do you need help with? Customer:  Sorry Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Divya Jothi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a gue
 st user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:15 PM, 06th Jun                   Fatma                   Hi Divya , Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:16 PM, 06th Jun                     divya jothi                    From order number 4566661966           02:16 PM, 06th Jun                     divya jothi                    One item was missing           02:16 PM, 06th Jun                     divya jothi              
                02:17 PM, 06th Jun                     divya jothi                    This was not there           02:17 PM, 06th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.           02:20 PM, 06th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           02:20 PM, 06th Jun                   Fatma                   We would like to inform you that we have processed the refund of amount (QAR9) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:24 PM, 06th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.           02:24 PM, 06th Jun                   Fatma             
       Is there anything else i can help you with?           02:26 PM, 06th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:29 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2677594