Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 10:27:02 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation moheet ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  moheet ahmed Bot:  Hi Moheet Ahmed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  996566217580            02:10 PM, 06th Jun                   Fatma                   Hi Moheet , Good Afternoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           02:11 PM, 06th Jun                     moheet ahmed                    Hello, good afternoon           02:11 PM, 06th Jun                     moheet ahmed                    i have a returned product which was taken from me on 29th may but the driver hadnt taken any sign from me           02:12 PM, 06th Jun                     moheet ahmed                    and till now i havent received any message from max saying they received my product           02:12 PM, 06th Jun                     moheet ahmed                    order number 8262494110           02:12 PM, 06th Jun                     moheet ahmed                    i had a previous return order which was received by max in 2 days after the driver received and he had taken my sign when taking the product from me           02:13 PM, 06th Jun                     moheet ahmed                    i want to know where is my product because its been 9 days now and i return isnt even received by max yet           02:14 PM, 06th Jun                   Fatma                   Thank you for sharing the order number with me           02:16 PM, 06th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           02:16 PM, 06th Jun                     moheet ahmed                    yeah sure           02:16 PM, 06th Jun                     moheet ahmed                    i messaged the online chat team 4 days ago and they said my order would be received by 1 working day           02:17 PM, 06th Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           02:19 PM, 06th Jun                   Fatma                   Is there anything else i can help you with?           02:19 PM, 06th Jun                     moheet ahmed                    So right now there are no whereabouts of where my returned product is?           02:20 PM, 06th Jun                   Fatma                   The item reached to our warehouse, but till now the refund has not been processed           02:25 PM, 06th Jun                   Fatma                   That's why we will escalate to fix this issue.           02:25 PM, 06th Jun                   Fatma                   Is there anything else i can help you with?           02:25 PM, 06th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:26 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2677587