Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Jun 2021 09:01:17 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6312078219 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966560016508            12:45 PM, 06th Jun                   Fatma                   Hi, Good Afte
 rnoon, Thank you for contacting us. My name is Fatma,i will be happy to help you.           12:46 PM, 06th Jun                     hi                    thanks...i have an issue getting my order after i change the deliver location           12:47 PM, 06th Jun                     hi                    the courier told me maybe there is problem in the system and might need to contact the company           12:49 PM, 06th Jun                     hi                    the shipment took very long time so far...           12:50 PM, 06th Jun                   Fatma                   6312078219 Is this your order number ?           12:52 PM, 06th Jun                     hi                    usually i receive in 3 or 4 day at maximum           12:52 PM, 06th Jun                     hi                    yes           12:52 PM, 06th Jun                     hi                    6312078219 correct           12:53 PM, 06th Jun                   Fatma                   4236 Batterjee, Al Zahraa 
 District, Jeddah 23522 6853, Saudi Arabia  Here is the address in my system.           12:54 PM, 06th Jun                     hi                    yes that was it...but at the time courier contacted me i wasn't there then i gave him my home adress...           12:56 PM, 06th Jun                   Fatma                   Okay, so could share your address that you want the order to be delivered there, and also be sure that someone will be there to receive the order           12:57 PM, 06th Jun                     hi                    8065 Abdul Rahman Ibn Azhar, Al Bawadi District, Jeddah 23443 2674           12:57 PM, 06th Jun                   Fatma                   Thank you for sharing you address with me.           12:58 PM, 06th Jun                   Fatma                   We would like to inform you that we will forward your request to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           12:59 PM,
  06th Jun                   Fatma                   Is there anything else i can help you with?           12:59 PM, 06th Jun                     hi                    thank you, thats all           01:00 PM, 06th Jun                     hi                    i hope i get it soon           01:00 PM, 06th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:00 PM, 06th Jun                     hi                    i wish a great day           01:00 PM, 06th Jun                     hi                    thanks           01:01 PM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2677149