Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 12:08:10 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation sana                    Bot:  Hi again! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6282377790 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:55 PM, 05th Jun                   Fatma                   Hi Sana, Good Evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:56 PM, 05th Jun                     san
 a                    FP0602210003060 my order not received yet           03:57 PM, 05th Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 6282377790           03:57 PM, 05th Jun                     sana                    My order not to rcvd yet and they're saying the customer is not responding           03:58 PM, 05th Jun                   Fatma                   +966502427219           03:59 PM, 05th Jun                   Fatma                   Is this your correct contact number?           03:59 PM, 05th Jun                     sana                    no           04:00 PM, 05th Jun                     sana                    0599850775           04:00 PM, 05th Jun                     sana                    ??           04:01 PM, 05th Jun                     sana                    i mentioned this number for delivery 0599850775           04:02 PM, 05th Jun                   Fatma                   Thank 
 you for sharing the correct contact number with me           04:02 PM, 05th Jun                   Fatma                   We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address           04:02 PM, 05th Jun                   Fatma                    [email-masked]           04:03 PM, 05th Jun                   Fatma                   Is there anything else i can help you with?           04:03 PM, 05th Jun                     sana                    no           04:03 PM, 05th Jun                     sana                    make sure to deliver today           04:03 PM, 05th Jun                     sana                    please           04:03 PM, 05th Jun                   Fatma                   We will do our best to deliver the order asap.           04:04 PM, 05th Jun                   Fatma                   Is there anything else i can help you with for today ??           
 04:06 PM, 05th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 05th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2673434