Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Jun 2021 11:57:23 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund reham aldhelaan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reham aldhelaan Bot:  Hi Reham Aldhelaan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take
  an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554151118            03:42 PM, 05th Jun                   Fatma                   Hi Reham , Good Evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:42 PM, 05th Jun                     reham aldh
 elaan                    hello           03:43 PM, 05th Jun                   Fatma                   I can see that you are contacting for refund queries           03:43 PM, 05th Jun                     reham aldhelaan                    i have placed a return request for my order  and the agent came and pick it up           03:43 PM, 05th Jun                     reham aldhelaan                    still haven't heard back about my refund           03:43 PM, 05th Jun                     reham aldhelaan                    Order #6310021673           03:44 PM, 05th Jun                   Fatma                   Thank you for sharing the order number with me           03:46 PM, 05th Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           03:46 PM, 05th Jun                     reham aldhelaan                    sure           03:46 PM, 05th Jun                   Fatma                   We would like to inform you that your 
 product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           03:49 PM, 05th Jun                   Fatma                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           03:49 PM, 05th Jun                   Fatma                   Is there anything else i can help you with?           03:49 PM, 05th Jun                     reham aldhelaan                    you have picked up my return in May 27th           03:50 PM, 05th Jun                   Fatma                   All mentioned time frame should be working days           03:51 PM, 05th Jun                   Fatma                   Within 2-3 days if you did not receive any update about the refund, kindly contact us again, and we will be happy to assist you.           03:53 PM, 05th Jun               
     Fatma                   We sincerely apologies for any inconvenience caused to you.  Is there anything else i can help you with?           03:54 PM, 05th Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:57 PM, 05th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2673362