Subject: Ticket Assigned - Conversation with hi i am jyotsna pavithran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Jun 2021 14:42:33 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi   i am jyotsna pavithran hi   i am jyotsna pavithran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi   i am jyotsna pavithran Bot:  Hi Hi   I Am Jyotsna Pavithran ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9666728337 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05
 63855675            06:25 PM, 03rd Jun                   Fatma                   Hi Jyotsna, Good Evening, Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:25 PM, 03rd Jun                     hi   i am jyotsna pavithran                    I have ordered today evening and checked with the bank, cash has been debited. But i got message from max tthat order not processed           06:27 PM, 03rd Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 9666728337           06:27 PM, 03rd Jun                     hi   i am jyotsna pavithran                    I want to know that is my order has been processed           06:28 PM, 03rd Jun                     hi   i am jyotsna pavithran                    Hi Fatma are you there           06:29 PM, 03rd Jun                     hi   i am jyotsna pavithran                    Want to know the status           06:29 PM, 03rd Jun              
      Fatma                   Could you please allow me 2 minutes to check your order details?           06:30 PM, 03rd Jun                     hi   i am jyotsna pavithran                    Sure           06:30 PM, 03rd Jun                   Fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9666728337) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9666728567).           06:31 PM, 03rd Jun                   Fatma                   Is there anything else i can help you with?           06:32 PM, 03rd Jun                     hi   i am jyotsna pavithran                    Ok it means the order has been processed           06:32 PM, 03rd Jun                     hi   i am jyotsna pavithran                    Shall I
  get the message           06:33 PM, 03rd Jun                   Fatma                   Our team will contact you once it is ready           06:37 PM, 03rd Jun                   Fatma                   Is there anything else i can help you with?           06:37 PM, 03rd Jun                     hi   i am jyotsna pavithran                    Thanku so much           06:37 PM, 03rd Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:42 PM, 03rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2666205