Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 17:26:02 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Hi Max,<div><br></div>
<div>Please note that it was extended due to the miscommunication and handling from max store. They hold the coupon for a long time while checking with the IT team. Lastly, it escalated and extended due to that. This time i forgot to use the coupon code before may 22nd as i thought it is valid till may last. I'm one of your premium customers that can check with my number and see my transaction .  This was not a gift coupon , this was issued for the items i returned to the max store and it is my money. It is very helpful if you can extend the date some more days at least for 1 day to use my money. </div>
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<div><font color="#351c75">Anas PS</font></div>
<div><font color="#351c75"><strong>+971 55 8951771</strong></font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jun 2, 2021 at 8:41 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Anas,<br><br>Thanks for contacting us.<br><br>We apologize for the inconvenience caused to you.<br><br>We are sorry to inform you that the voucher can not be extended, as it was extended already in December 2020. <br><br>We really appreciate your understanding and cooperation.<br><br>Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1730732