Subject: Refund approval. 6302292950
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 2 Jun 2021 09:33:20 -0700 (MST)

Hi Team, 

Problem Statement : Refund approval. 
Order Date :​Apr 28, 2021 
Order ID: ​6302292950 
Tracking ID: ​CRDSAL0232361321 
Total value: ​SAR 160.2 
Concept: Centrepoint 

Issue Description :The Customer informed us that he has returned the items but he did not have return receipt, and the customer is waiting for his refund. 

Case history : The customer reached out to us on 29-5-2021. and we have checked in in oracle, but we did not receive the items. 

Customer's history : The customer is with us since 1/4/20 and this is his 10th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Fatma Maher.