Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 14:40:03 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Shirin Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:11 PM, 02nd Jun                     hi                    Ok           06:12 PM, 02nd Jun                     hi                    9664918774. Order no           06:13 PM, 02nd Jun                     hi                    Hello           06:17 PM, 02nd Jun                     hi                    ??           06:18 PM, 02nd Jun                     hi                    See i have requested for return pick up 2 days back           06:18 PM, 02nd Jun                     hi                    No one had come           06:18 PM, 02nd Jun                     hi                    My order no is 9664918774           06:19 PM, 02nd Jun                     hi                    Can u pls help           06:20 PM, 02nd Jun                   Fatma                   Hi, Good Afternoon   , Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:23 PM, 02nd Jun                     hi                    Ok           06:25 PM, 02nd Jun                     hi                    I have requsted for a return pick up           06:25 PM, 02nd Jun                     hi                    No one had come to pick           06:25 PM, 02nd Jun                     hi                    My order no is 9664918774.           06:26 PM, 02nd Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           06:26 PM, 02nd Jun                     hi                    Ok           06:26 PM, 02nd Jun                     hi                    It been 2 days i have requsted for a pick up           06:27 PM, 02nd Jun                   Fatma                   It takes 3-5 days to be collected           06:28 PM, 02nd Jun                   Fatma                   Our team will contact you           06:28 PM, 02nd Jun                     hi                             06:28 PM, 02nd Jun                     hi                    Why i got mail like this?           06:28 PM, 02nd Jun                   Fatma                   Is there anything else i can help you with?           06:28 PM, 02nd Jun                     hi                    No           06:31 PM, 02nd Jun                     hi                    Please see that someone collects it           06:31 PM, 02nd Jun                   Fatma                   Did you return it '           06:33 PM, 02nd Jun                   Fatma                   ?           06:33 PM, 02nd Jun                   Fatma                   As i can see here the item was returned           06:33 PM, 02nd Jun                   Fatma                   6/2/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:37 PM, 02nd Jun                   Fatma                   Is there anything else i can help you with? '           06:38 PM, 02nd Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:39 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2660870