Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 14:34:23 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery sonia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sonia Bot:  Hi Sonia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8265435670 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566590136            06:19 PM, 02nd Jun                   Fatma                   Hi Sonia  , Good Afternoon
    , Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:23 PM, 02nd Jun                     sonia                    Hi mam           06:23 PM, 02nd Jun                     sonia                    I want to cancel my order           06:23 PM, 02nd Jun                     sonia                    8265435670           06:25 PM, 02nd Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           06:25 PM, 02nd Jun                     sonia                    Ok           06:25 PM, 02nd Jun                   Fatma                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order wi
 ll return back to warehouse we will process the refund for the same as soon as possible.           06:30 PM, 02nd Jun                   Fatma                   Is there anything else i can help you with?           06:31 PM, 02nd Jun                     sonia                    Thats ok           06:31 PM, 02nd Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:34 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2660831