Subject: Ticket Assigned - Conversation with rita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 14:33:04 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rita rita                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rita chidiac Bot:  Hi Rita Chidiac ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8264651106 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566188491 Bot:  Please wait while we transfer you to an agent 
 Customer:  Ok Agent:  Hi,Good Morning, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Agent:  Hold on for a moment please so I can check the details Agent:  as I can check the order was placed on 27/5/2021 Agent:  it will be ready for pickup  within 2-3 days Agent:  Your order may take longer due to high order volumes Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order no 8264651106 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order status Bot:  Oops! Couldn't get that, am a new bot i
 n town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rita Bot:  Hi Rita ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8264651106 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi,Good Evening, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Agent:  Hold on for a moment please so I can check the order details Agent:  as I can check your order was 
 placed on 27/5/2021 Agent:  It will be delivered within 1-2 days Agent:  Is there anything else I can assist you with? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rita Bot:  Hi Rita ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8264651106 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Accou
 nt > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:08 PM, 02nd Jun                     rita                    Ok           06:11 PM, 02nd Jun                     rita                    ??           06:14 PM, 02nd Jun                   Fatma                   Hi Rita, Good Afternoon   , Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:23 PM, 02nd Jun                   Fatma                   Hi, I have not received a response from you yet, please confirm if you are still connected?           06:26 PM, 02nd Jun                   Fatma                   Hi Rita, I have not received a response from you still, please confirm if we are still connected?           06:31 PM, 02nd Jun                   Fatma                   As we have not received a response, this chat wi
 ll be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:32 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2660817