Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 13:37:19 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation its vinitha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  its vinitha Bot:  Hi Its Vinitha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9665890268 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971582104806            05:28 PM, 02nd Jun                     its vinitha     
                ok           05:28 PM, 02nd Jun                   Fatma                   Hi Vinitha, Good Afternoon   , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:28 PM, 02nd Jun                     its vinitha                    but ca i give another number to call           05:28 PM, 02nd Jun                   Fatma                   Sure           05:29 PM, 02nd Jun                   Fatma                   9665890268 Is this your order number ?           05:29 PM, 02nd Jun                     its vinitha                    yes it is           05:30 PM, 02nd Jun                   Fatma                   Kindly share with us the other contact number           05:32 PM, 02nd Jun                     its vinitha                    +971555762130           05:32 PM, 02nd Jun                   Fatma                   Here is the provided contact number +971582104806           05:32 PM, 02nd Jun                   Fatma                   We wou
 ld like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           05:32 PM, 02nd Jun                   Fatma                   Is there anything else i can help you with?           05:33 PM, 02nd Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:34 PM, 02nd Jun                     its vinitha                    what about update           05:34 PM, 02nd Jun                     its vinitha                    order status           05:34 PM, 02nd Jun                   Fatma                   We will update it , that's why we are escalating           05:34 PM, 02nd Jun                     its vinitha                    ok           05:34 PM, 02nd Jun                   Fatma                   Sorry, i did not get           05:35 PM, 02nd Jun                   Fatma       
             This is for phone number update           05:35 PM, 02nd Jun                     its vinitha                    what is the status of the order i made           05:35 PM, 02nd Jun                     its vinitha                    when will it deliver?           05:35 PM, 02nd Jun                     its vinitha                    i need to change my number because my du service got disconnected           05:36 PM, 02nd Jun                     its vinitha                    and then i need to know when will the item arrive           05:36 PM, 02nd Jun                   Fatma                   Once we update the phone number the order will be delivered to you shortly           05:36 PM, 02nd Jun                   Fatma                   Is there anything else i can help you with?           05:36 PM, 02nd Jun                     its vinitha                    ok thanks           05:36 PM, 02nd Jun                     its vinitha                    no thank you           05
 :36 PM, 02nd Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:37 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2660517