Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 13:15:21 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hadia ashraf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hadia ashraf Bot:  Hi Hadia Ashraf ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527830830            04:58 PM, 02nd Jun                     hadia ashraf                    Ok           04:58 PM, 02nd Jun                   Fatma                   Hi Hadia , Good Afternoon   , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:59 PM, 02nd Jun                     hadia ashraf                    Hi           05:00 PM, 02nd Jun                     hadia ashraf                    Can i return an item throught online itself           05:01 PM, 02nd Jun                     hadia ashraf                    Or should i goo in store to return the item??           05:01 PM, 02nd Jun                     hadia ashraf                    /startOver           05:01 PM, 02nd Jun                     hadia ashraf                    Hi           05:01 PM, 02nd Jun                   Fatma                   You can return items by our courier team, and in the store           05:01 PM, 02nd Jun                     hadia ashraf                    How do i return through courier???           05:02 PM, 02nd Jun                     hadia ashraf                    How do i place a return request??           05:02 PM, 02nd Jun                   Fatma                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (maxfashion) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:02 PM, 02nd Jun                     hadia ashraf                    Sooo can i tell u the item no           05:03 PM, 02nd Jun                     hadia ashraf                    Will u place a rerurn request??           05:03 PM, 02nd Jun                   Fatma                   Sure, Kindly share your order number and the items name as in the order           05:04 PM, 02nd Jun                     hadia ashraf                    9666143161           05:05 PM, 02nd Jun                   Fatma                   Thank you for sharing the order number with me           05:05 PM, 02nd Jun                     hadia ashraf                    Stripped midi shirt dress with spread collar and long sleeves           05:05 PM, 02nd Jun                   Fatma                   Only one item that you want to return ?           05:06 PM, 02nd Jun                     hadia ashraf                    9666143742           05:06 PM, 02nd Jun                     hadia ashraf                    In this order one more           05:06 PM, 02nd Jun                   Fatma                   Okay allow me a moment to create a return request for the first order           05:07 PM, 02nd Jun                     hadia ashraf                    Striped tiered midi dress with v neck and 3/4 sleeve           05:07 PM, 02nd Jun                     hadia ashraf                    Ok           05:07 PM, 02nd Jun                     hadia ashraf                    Only 2 items return           05:07 PM, 02nd Jun                     hadia ashraf                    Wat if i just want to change the size           05:08 PM, 02nd Jun                     hadia ashraf                    Ill hav to place order again online right           05:08 PM, 02nd Jun                   Fatma                   The return request has been created and here is the return tracing number : RP060221002313           05:08 PM, 02nd Jun                     hadia ashraf                    Ok           05:09 PM, 02nd Jun                     hadia ashraf                    Return placed for 2 items??           05:10 PM, 02nd Jun                     hadia ashraf                    ??           05:10 PM, 02nd Jun                   Fatma                   For the order no: 9666143742, The return request has been created and here is the return tracing number : RP060221002322           05:10 PM, 02nd Jun                   Fatma                   Yes for 2 items in sprite orders           05:11 PM, 02nd Jun                     hadia ashraf                    Ok thanku           05:11 PM, 02nd Jun                     hadia ashraf                    But the pickup for both will be together right           05:11 PM, 02nd Jun                   Fatma                   Yes, if you want the same item smaller or bigger size you need to place a new order           05:11 PM, 02nd Jun                     hadia ashraf                    Ok thank u           05:11 PM, 02nd Jun                   Fatma                   Every order has a different tracking number           05:11 PM, 02nd Jun                     hadia ashraf                    Thank u soo much           05:11 PM, 02nd Jun                   Fatma                   Is there anything else i can help you with?           05:11 PM, 02nd Jun                     hadia ashraf                    And how will be the return cashback           05:12 PM, 02nd Jun                     hadia ashraf                    ???           05:12 PM, 02nd Jun                     hadia ashraf                    ??           05:14 PM, 02nd Jun                     hadia ashraf                    U there??           05:14 PM, 02nd Jun                   Fatma                   The refund will go to your my creadit           05:14 PM, 02nd Jun                   Fatma                   credit *\           05:14 PM, 02nd Jun                   Fatma                   Is there anything else i can help you with?           05:14 PM, 02nd Jun                     hadia ashraf                    Ohhh           05:14 PM, 02nd Jun                     hadia ashraf                    Ok           05:14 PM, 02nd Jun                     hadia ashraf                    Nothing else           05:15 PM, 02nd Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:15 PM, 02nd Jun                     hadia ashraf                    Thank u sooo much           05:15 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2660359