Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 15:59:26 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9665255102 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971552914123            07:48 PM, 01st Jun                     hi                    Still showing processing today 4th day completed           07:48 PM, 01st Jun                   Fatma                   Hi, Good Evening   , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:50 PM, 01st Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 9665255102           07:50 PM, 01st Jun                     hi                    Yes rite           07:50 PM, 01st Jun                     hi                    Still showing processing today is 4th day completed           07:50 PM, 01st Jun                     hi                    Ordered on 29th may           07:51 PM, 01st Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           07:51 PM, 01st Jun                     hi                    Sure           07:51 PM, 01st Jun                   Fatma                   We see that you have placed your order on 9665255102. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           07:51 PM, 01st Jun                     hi                    But while ordering its was showing 2 to 3 working days           07:52 PM, 01st Jun                     hi                    Now how come 4 to 5           07:53 PM, 01st Jun                     hi                    Your order status is : Processing   If you have not received your order, Home Delivery takes 2 to 3 business days.   You can easily track your order from My Account > Order History. Please note, during sale periods, your order may take longer to arrive.           07:53 PM, 01st Jun                     hi                    Above is Your team msg           07:54 PM, 01st Jun                     hi                    Hello...???           07:55 PM, 01st Jun                   Fatma                   Sorry, i can understand that this has confused you ,           07:56 PM, 01st Jun                   Fatma                   But this is our time frame.           07:56 PM, 01st Jun                   Fatma                   Don't worry, the order will be delivered to the store soon.           07:56 PM, 01st Jun                   Fatma                   And once it's delivered you will receive a SMS and an email.           07:57 PM, 01st Jun                     hi                    Ok i will wait till tomorrow           07:57 PM, 01st Jun                     hi                    Thanks bye           07:57 PM, 01st Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:59 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2655780