Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 15:50:40 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation abdul alim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul alim Bot:  Hi Abdul Alim ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6312196370 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  552953579            07:44 PM, 01st Jun                   Fatma                   Hi Abdul
  Alim  , Good Evening   , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:45 PM, 01st Jun                     abdul alim                    My order is to be delivered today. But there is no update on my product           07:45 PM, 01st Jun                   Fatma                   Could you please allow me 2 minutes to check your order 6312196370 details?           07:47 PM, 01st Jun                     abdul alim                    Ok           07:47 PM, 01st Jun                   Fatma                   +966552983579   Is this your correct contact number?           07:48 PM, 01st Jun                     abdul alim                    No its 552953579           07:49 PM, 01st Jun                   Fatma                   Thank you for sharing your correct contact number with me           07:49 PM, 01st Jun                   Fatma                   We would like to inform you that we will forward your issue to the concern team.  Once w
 e get any update you will email you on your following email address  [email-masked]           07:49 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           07:49 PM, 01st Jun                     abdul alim                    No thanks           07:50 PM, 01st Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:50 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2655735