Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 15:06:30 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect jessabel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jessabel Bot:  Hi Jessabel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9665512361 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506547717            06:57 PM, 01st Jun                   Fatma                   Hi Jessabel, Good Evening   , Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:59 PM, 01st Jun                     jessabel                    When can i collect the order           07:00 PM, 01st Jun                     jessabel                    Till now i did not.receive email or.sms that the order can be be picked up           07:00 PM, 01st Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 9665512361           07:01 PM, 01st Jun                   Fatma                   We see that you have placed your order on May 28, 2021 We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           07:03 PM, 01st Jun                     jessabel                    Ok           07:04 PM, 01st Jun                     jessabel                    Ty           07:04 PM, 01st Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:06 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2655499