Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 13:34:10 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation umair                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  umair Bot:  Hi Umair ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8264964383 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566838635            05:24 PM, 01st Jun  
                  Fatma                   Hi Umair, Good Afternoon  , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:29 PM, 01st Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 8264964383           05:31 PM, 01st Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           05:32 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           05:32 PM, 01st Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:33 PM, 01st Jun                                          View conversation in Freshchat http
 s://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2654954