Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 13:30:04 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hai Bot:  Hi Hai ,what do you need help with? Customer:  /startOver Bot:  Hi Hai ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9664745673 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554239079            05:24 PM, 01st Ju
 n                   Fatma                   Hi, Good Afternoon  , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:24 PM, 01st Jun                     hai                    Item ordered on 27.5.21 and till now no response           05:25 PM, 01st Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 9664745673           05:25 PM, 01st Jun                     hai                    Yes           05:25 PM, 01st Jun                     hai                    Why this much delay           05:25 PM, 01st Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           05:26 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           05:26 PM, 01st Jun                   Fatma                   Sorry for wrong message.           05:27 PM, 01st Jun                   Fatma         
           We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           05:27 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           05:27 PM, 01st Jun                     hai                    First u clear the current issue.           05:28 PM, 01st Jun                   Fatma                   We will do our best to solve this issue ASAP           05:29 PM, 01st Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:29 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2654927