Subject: Ticket Assigned - Conversation with manish
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 12:33:08 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manish manish                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  manish Bot:  Hi Manish ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971547051903            04:15 PM, 01st Jun                   Fatma                   Hi Manish, Good Afternoon  , Thank you for contacting us. My name is Fatma,i will be happy to help you.           04:16 PM, 01st Jun                   Fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:17 PM, 01st Jun                     manish                    yes           04:18 PM, 01st Jun                     manish                    So i ordered a denim shirt for myself but i believe i have received a wrong one . This one is not having white buttons which it supposed to have it on .           04:18 PM, 01st Jun                     manish                             04:20 PM, 01st Jun                   Fatma                   Kindly send your order number           04:22 PM, 01st Jun                     manish                    971547051903           04:22 PM, 01st Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:23 PM, 01st Jun                   Fatma                   Kindly send your order number           04:23 PM, 01st Jun                     manish                    9665892758           04:24 PM, 01st Jun                   Fatma                   Could you please allow me 2 minutes to check your order details?           04:24 PM, 01st Jun                     manish                    ok           04:24 PM, 01st Jun                   Fatma                   We are truly sorry to hear that you wish to exchange the items due to that issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:26 PM, 01st Jun                     manish                    i dont want to put myself into your return process           04:27 PM, 01st Jun                     manish                    because its full of hassels.           04:27 PM, 01st Jun                   Fatma                   For sorry we do not have exchange policy           04:29 PM, 01st Jun                   Fatma                   so , Kindly return the item           04:29 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           04:29 PM, 01st Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:32 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2654589