Subject: Ticket Assigned - Conversation with mai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 12:32:46 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mai mai                    Customer:  Thank you .. same to you :) Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mai ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9666144240 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:25 PM, 01st Jun                   Fatma                   Hi Mai, Good Afternoon  , Thank you for 
 contacting us. My name is Fatma,i will be happy to help you.           04:25 PM, 01st Jun                     mai                    Hi Fatma .. I would like to cancel a duplicate order please           04:26 PM, 01st Jun                     mai                    order number 9666144240           04:26 PM, 01st Jun                   Fatma                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9666144240) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9666144320).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            04:28 PM, 01st Jun 
                   Fatma                   Is there anything else i can help you with?           04:28 PM, 01st Jun                     mai                    So just to make sure, order number 9666144240 is now cancelled, right?           04:29 PM, 01st Jun                   Fatma                   Yes it was cancelled           04:31 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           04:31 PM, 01st Jun                     mai                    Thank you so much           04:32 PM, 01st Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:32 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2654588