Subject: Ticket Assigned - Conversation with jin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 12:11:42 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jin jin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  jin Bot:  Hi Jin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8265580526 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566580920            03:40 PM, 01st Jun                   Fatma                   Hi Jin, Good Afternoon  , Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:40 PM, 01st Jun                     jin                    Hi fatma           03:41 PM, 01st Jun                     jin                    U           03:41 PM, 01st Jun                     jin                    Can I have an update on my order # 8265580526           03:41 PM, 01st Jun                     jin                    It was ordered on 30th may           03:43 PM, 01st Jun                   Fatma                   It takes 2-3 working days to be delivered           03:45 PM, 01st Jun                   Fatma                   Our team will contact you once it is ready           03:46 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           03:46 PM, 01st Jun                     jin                    Usually we get sms to pick up in 24 to 48 hrs it’s delayed that’s why I thought what happen           03:47 PM, 01st Jun                     jin                    What is the customer care number for Kuwait?           03:47 PM, 01st Jun                     jin                    Hello           03:49 PM, 01st Jun                   Fatma                   This is our contact number           03:52 PM, 01st Jun                   Fatma                   sorry for this delay           03:52 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           03:53 PM, 01st Jun                     jin                    This means what, I am on online chat           03:53 PM, 01st Jun                     jin                    I don’t see any number           03:53 PM, 01st Jun                     jin                    Can u mention the customer care number for Kuwait once?           03:54 PM, 01st Jun                   Fatma                   18-00-871           03:55 PM, 01st Jun                   Fatma                   sorry for this wrong replay           03:56 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           03:56 PM, 01st Jun                     jin                    That number doesn’t work           03:56 PM, 01st Jun                     jin                    I tried calling now also as we are chatting           03:56 PM, 01st Jun                     jin                    Any alternative number           03:57 PM, 01st Jun                     jin                    Hello, this is very bad, taking more than 5 min to reply           04:02 PM, 01st Jun                   Fatma                   For sorry no our team has only this number           04:02 PM, 01st Jun                     jin                    Well thank u           04:03 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           04:06 PM, 01st Jun                     jin                    No           04:07 PM, 01st Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:11 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2654444