Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 10:08:15 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9664852367 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528853051            01:52 PM, 01st Jun                     hi                    okay           01:52
  PM, 01st Jun                   Fatma                   Hi, Good Afternoon  , Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:53 PM, 01st Jun                     hi                    when i order i select the date 31 may to receive my items but until today nothin           01:54 PM, 01st Jun                     hi                    nothing           01:54 PM, 01st Jun                     hi                    so please check where is my items from 2 days i receive email that on the way           01:55 PM, 01st Jun                   Fatma                   Could you please allow me 2 minutes to check your order 9664852367 details?           01:59 PM, 01st Jun                   Fatma                   +971528853051  Is this your correct contact number?           01:59 PM, 01st Jun                     hi                    yes           02:02 PM, 01st Jun                     hi                    this is my #           02:02 PM, 01st Jun       
             Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           02:04 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           02:04 PM, 01st Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:08 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2653726