Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 09:20:22 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation taj thomas                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  taj thomas Bot:  Hi Taj Thomas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9664596428 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555908200            01:12 PM, 01st Jun                   Fatma                   Hi Taj , Good Afternoon  , Thank you for contacting us. My name is Fatma,i will be happy to help you.           01:12 PM, 01st Jun                   Fatma                   I can see that you are contacting us to know the status of your order number 9664596428           01:13 PM, 01st Jun                     taj thomas                    Yes please           01:13 PM, 01st Jun                   Fatma                   We see that you have placed your order on May 27, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:13 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           01:13 PM, 01st Jun                     taj thomas                    But now is more than 5 days           01:14 PM, 01st Jun                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           01:16 PM, 01st Jun                   Fatma                   Is there anything else i can help you with?           01:18 PM, 01st Jun                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:20 PM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2653449