Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 21:44:05 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div>Hi dear,</div>
<div id="yMail_cursorElementTracker_1622496756510">I am thankful for your response. Yes please note down the following problem and i will attach the photos also for your reference. </div>
<div id="yMail_cursorElementTracker_1622496805985">First of all i ordered two tommee tippee feeding bottles in pink color from 3+ months. Because i have a daughter thats why i ordered in pink color. But i received in white color that i dnt like and i dnt want to keep it. Please exchange the color with pink for both bottles.</div>
<div id="yMail_cursorElementTracker_1622496954599">Secondly, i ordered tommee tippee teeth's in quantity of three.</div>
<div id="yMail_cursorElementTracker_1622496996847">2 sets of teerhs for age group 12 to 36 for my elder son </div>
<div id="yMail_cursorElementTracker_1622497036447">And 1 set of teeths for age group 6 months plus for my daughter. But unfortunately i received all the teeths only for age 6+. </div>
<div id="yMail_cursorElementTracker_1622497096896">Now, pkease exchange 2 sets of teeths for 12 to 36 months. </div>
<div id="yMail_cursorElementTracker_1622497128247">You can find all the photos and screen shots of items what i ordered and what i received. </div>
<div id="yMail_cursorElementTracker_1622497170041">Please resolve this issue at your earliest. I shall be thankful to you. Also looking forward to your prompt response.</div>
<div id="yMail_cursorElementTracker_1622497208465">Regards,</div>
<div id="yMail_cursorElementTracker_1622497211708">Ammara</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, May 31, 2021 at 9:19 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3820869796"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr" id="yMail_cursorElementTracker_1622497337395">Dear Customer, you</div>
<div dir="ltr">This email concerns your Customer Service case # 2639563</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Apoorv Joshi : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div>Hi Mohammad,<br><br>
</div>
<div dir="ltr">Thank you for your prompt response.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We sincerely apologize for this experience, this is definitely not the kind of experience that we want you to have when you are shopping with us. We can understand your frustration here, we would be feeling the same if were in your shoes.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We request you to please share with us an image of the item which you have received, this will help us to ensure such instances does not repeat. Please also share with us the name of the items which you ordered originally in this order so we can arrange the return for the same accordingly.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are looking forward to hear from you soon. Thank you for your help!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>
<div><br></div>
<br>

</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2639563