Subject: Ticket Assigned - Conversation with firdaus
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 15:00:59 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with firdaus firdaus                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  firdaus Bot:  Hi Firdaus ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9663775645 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:48 PM, 31st May                     firdaus                    Ok           06:48 PM, 31st May                   Fatma                   Hi Firdaus, Good Afternoon  , Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:48 PM, 31st May                     firdaus                    Please check why my order got cancelled           06:49 PM, 31st May                     firdaus                    9663775645           06:50 PM, 31st May                     firdaus                    Without informing me           06:50 PM, 31st May                   Fatma                   The162262345 - - Pointed Toe Mules with Slip-On Styling  in your order 9663775645 went out of stock, so we've partially shipped your order and the amount of AED25.00 will be refunded back to your debit or Credit Card in 7-14 working days.           06:50 PM, 31st May                   Fatma                   Is there anything else i can help you with?           06:50 PM, 31st May                     firdaus                    I didnt know that  it was out of stock           06:51 PM, 31st May                     firdaus                    Why the reason as not mentioned           06:52 PM, 31st May                     firdaus                    Has*           06:52 PM, 31st May                     firdaus                    I will never order from splash and won't recommend to buy online           06:52 PM, 31st May                     firdaus                    Very bad           06:52 PM, 31st May                     firdaus                    Its my 4th order which i didnt get and still making the same mistake           06:53 PM, 31st May                   Fatma                   We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out. ​ Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​ We have forwarded this issue to our team and we will resolve this issue.           06:54 PM, 31st May                   Fatma                   Is there anything else i can help you with?           06:57 PM, 31st May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2650058