Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 14:17:09 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation ahmed saleh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed saleh Bot:  Hi Ahmed Saleh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8241503840 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096596090097 Bot:  Please wait while we transfer you to an agent Agent:  Hi Ahmed, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you. Agent:  As we see here you are contacting us regarding the order status. Customer:  hi Customer:  yes 8241503840. Customer:  i recieved the order but there are some missing items Customer:  IMAGE Customer:  IMAGE Customer:  IMAGE Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  no problem Agent:  As we see here your order has been delivered to you on 15th Mar, 2021 Agent:  However as per you three items are missing Customer:  yes ,oreder delivered but above times are missing Customer:  i made a complaint though your website same day but no feedback from your and till now Agent:  Solid Top with Flounce Sleeves and Tie Ups and Lee Cooper Solid Mid-Rise Shorts with Pocket Detail and Belt Loops Were out of stock at the time of placement of the order. Customer:  it was shown that there were available Agent:  KWD6.20 has been refunded for both the items Customer:  when Agent:  just now it has refunded back to your KNEt account and as per our system Juniors Printed Swimwear Romper with Trunks were delivered but as you are saying that it was not delivered we have refunded KWD 2.01 to your My credits Agent:  KWD6.20 will take 7-14 working days to reflect in your account Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  There are some items didn't delivered to me in the Order # 8263026747 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  ahmed saleh Bot:  Hi Ahmed Saleh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8263026747 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ahmed,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  There are some items didn't delivered to me in the Order # 8263026747 Customer:  IMAGE Customer:  IMAGE Customer:  hello Agent:  Could you please allow me 2 minutes to check your order details? Customer:  ok Agent:  We would like to inform you that we have processed the refund of amount (KWD 3.86) on (28/5/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. Agent:  Is there anything else i can help you with?  Customer:  thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  ahmed saleh Bot:  Hi Ahmed Saleh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8263026747 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:10 PM, 31st May                   Fatma                   Hi Ahmed , Good Afternoon  , Thank you for contacting us. My name is Fatma,i will be happy to help you.           06:11 PM, 31st May                     ahmed saleh                    I made a return request for some items on mag 26 and no body contact me from then           06:12 PM, 31st May                     ahmed saleh                    my order no. is 8263026747           06:12 PM, 31st May                     ahmed saleh                             06:12 PM, 31st May                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           06:15 PM, 31st May                   Fatma                   Is there anything else i can help you with?           06:15 PM, 31st May                     ahmed saleh                    ok, thank you for your support           06:16 PM, 31st May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:16 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2649802