Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 13:33:04 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation shahbaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shahbaz Bot:  Hi Shahbaz ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6311809584 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545677668            05:26 PM, 31st May                   Fatma                   Hi Shahba
 z, Good Afternoon  , Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:29 PM, 31st May                     shahbaz                    Hi fatima           05:29 PM, 31st May                   Fatma                   I can see that you are contacting us to know the status of your order number 6311809584           05:29 PM, 31st May                     shahbaz                    Yes           05:30 PM, 31st May                     shahbaz                    When will it be delivered?           05:30 PM, 31st May                   Fatma                   Could you please allow me 2 minutes to check your order details?           05:30 PM, 31st May                     shahbaz                    Ok, sure           05:30 PM, 31st May                   Fatma                   We sincerely apologies for any inconvenience caused to you.  We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email 
 you on your following email address  [email-masked]           05:31 PM, 31st May                     shahbaz                    Ok           05:31 PM, 31st May                   Fatma                   Is there anything else i can help you with?           05:32 PM, 31st May                     shahbaz                    Thank you           05:32 PM, 31st May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:32 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2649528