Subject: New Reply Received - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 16:20:51 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">Hi Alshay</div>
<div dir="auto">Noted </div>
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<div>On Sun, 30 May 2021 at 9:15 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Hi <a id="m_4999779099210070579OWAAMBE172664E41A403298A4EAAE8A6232CA" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Amr Essam</span></a>
<a id="m_4999779099210070579OWAAME1139D8008F341C7A8DBB03D965D6CF9" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Numan Ali</span></a>
<a id="m_4999779099210070579OWAAM34C3F2BB7EB34270BBF26886779C9FC7" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aurangzeb Younas</span></a>,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Any update of the delivery?<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Order ID:  6309795175<u></u><u></u>
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<div class="MsoNormal">Tracking ID:  SD002076107<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Akshay Berry<u></u><u></u></span></b></div>
<div class="MsoNormal"><span style="font-size:10.0pt">Email: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="color:windowtext">[email-masked]</span></a><u></u><u></u></span></div>
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<span style="font-size:10.0pt">T: +971 4 5172125</span><u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, May 27, 2021 1:41 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2627430] - escalation<u></u><u></u>
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<u></u> <u></u>
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<b><i><span style='font-size:13.5pt;font-family:"Verdana",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:indianred'><u></u><u></u></span>
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<span style='font-size:1.0pt;font-family:"Verdana",sans-serif;border:solid windowtext 1.0pt;padding:0in'><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTEwNzM5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KXAas8mH6qu8mSv2t69xm4vwqfMemT3QQGrcHVNbFZQ" alt="Image removed by sender." style="width:100px;max-width:100%"></span><span style='font-size:1.0pt;font-family:"Verdana",sans-serif'><u></u><u></u></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Dear All,<br>
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Well noted, we acknowledge your request and we will do the needful to attempt the delivery at the earliest.<br>
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Best Regards  <br>
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  <u></u><u></u></span></div>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><br>
<span class="m_4999779099210070579labelnamesf">Haneen Habash </span><br>
<span class="m_4999779099210070579labeltitlesf">Customer Care</span><br>
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C2a40ee81f9dc4f4014cd08d920f390a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637577052737373770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=L5Nx63I3bp6MxQoUrXjC0cPxcJ9ypoP0TtZ0la%2Bhpak%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTEwNzM5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KXAas8mH6qu8mSv2t69xm4vwqfMemT3QQGrcHVNbFZQ" alt="Image removed by sender." style="width:100px;max-width:100%"></span></a><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><br>
<strong><span style='font-family:"Verdana",sans-serif'>M:</span></strong><span class="m_4999779099210070579labelnormal"> 800 SHIPA</span><br>
<span class="m_4999779099210070579labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C2a40ee81f9dc4f4014cd08d920f390a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637577052737383772%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=L6fvRhhE2JsfIERu8q6bhpv2q%2B3Qy5%2FICAuE1AULqFo%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'> 
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<strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>From:
</span></strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style='font-family:"Verdana",sans-serif'>Sent: </span></strong>27/5/2021 1:31 PM GMT+04:00<br>
<strong><span style='font-family:"Verdana",sans-serif'>To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style='font-family:"Verdana",sans-serif'>Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style='font-family:"Verdana",sans-serif'>Subject: </span></strong>Fwd: [#2627430] - escalation<br>
  <u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Delivery<u></u><u></u></span></div>
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Order Date :  May 20, 2021<br>
Order ID:  6309795175<br>
Tracking ID:  SD002076107<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Assistance Required: Need Urgent Delivery<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Issue Description: The order was shipped from our side on 5/21/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.<br>
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Regards,<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Fatma Maher<u></u><u></u></span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">2627430:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif;border:solid windowtext 1.0pt;padding:0in'><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTEwNzM5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KXAas8mH6qu8mSv2t69xm4vwqfMemT3QQGrcHVNbFZQ" alt="Image removed by sender." style="width:100px;max-width:100%"></span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><u></u><u></u></span>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Numan Ali</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Operations</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="font-family:Times;font-size:medium" target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style="color:rgb(0,0,0);font-family:Times;font-size:medium"></span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966594621571</span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style="color:rgb(0,0,0);font-family:Times;font-size:medium"><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2627430