Subject: Ticket Assigned - click and collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 15:04:49 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  click and collect hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9664700123 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507886779            06:52 PM, 30th May                     hello                    Sure           06:52 PM, 30th May                   Fatma                   Hi, Good Evening  , Thank you for contacting us. My name is Fatma,i will be happy to help you.'           06:52 PM, 30th May                     hello                    Would like to know what happened to my order           06:53 PM, 30th May                     hello                    I have placed the order on 27 may           06:53 PM, 30th May                     hello                    And it is to be collected from your branch not a delivery to my house           06:53 PM, 30th May                     hello                    And till now it is not ready to be collected           06:53 PM, 30th May                   Fatma                   Could you please allow me 2 minutes to check your order9664700123 details?           06:54 PM, 30th May                   Fatma                   We see that you have placed your order on May 27, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           06:55 PM, 30th May                   Fatma                   Is there anything else i can help you with?           06:55 PM, 30th May                     hello                    It is writtem that it would be ready tk be collected within 2 to 3 days not 4 to 5 working days           06:56 PM, 30th May                   Fatma                   This is the time frame for click and collect orders           07:02 PM, 30th May                   Fatma                   Is there anything else i can help you with?           07:02 PM, 30th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:04 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2644843